Only unused items may be returned.
All returns must be made within 30 days of purchase and include all tags, parts, instructions, and original packaging. All missing items/parts or damage claims must be made within 14 days of receipt.
Backcountry Freeskier WILL NOT accept any returns without prior authorization. Please contact us (Info@BackcountryFreeskier.com) with the problem and we will issue a Return Authorization (RA) number for you to include with your return. This process ensures proper handling and a prompt refund.
A 10-20% restocking fee may be charged if the products cannot be resold as new.
You will be refunded the amount of the items minus our shipping costs, even if your order shipped to you for free.
Once we receive the returned items, we will issue a refund.
The customer will pay for the return shipping.